Terms and Conditions

Last Updated: June 2026

Please read these Terms and Conditions carefully before using teyaratea.com. By accessing or using our website, you agree to be bound by these terms.

1. About Us

Teyara is a brand operated by SVL Superpack Pvt Ltd, a company registered in Sri Lanka, dedicated to bringing authentic, premium quality tea to customers worldwide.

Teyara No:26, Nagalagam Street, Colombo 14, Sri Lanka Email: hello@teyaratea.com Phone: +94 777159430

2. Use of Our Website

By using this website you agree to:

  • Provide accurate and truthful information when placing orders or creating an account
  • Use the website only for lawful purposes
  • Not attempt to misuse, hack, or disrupt the website or its services
  • Not reproduce, copy, or redistribute any content from this website without our written permission

We reserve the right to suspend or terminate access to the website for any user who violates these terms.

3. Products

We make every effort to display our products as accurately as possible, including descriptions, images, and pricing. However:

  • Product packaging may vary slightly from images shown
  • Colors may appear differently depending on your screen settings
  • All products are subject to availability

We reserve the right to discontinue any product at any time without notice.

4. Pricing

All prices are displayed in the currency selected at checkout. Teyara offers pricing in Sri Lankan Rupees (LKR), US Dollars (USD), Euros (EUR), and Australian Dollars (AUD).

Prices are fixed per currency and do not fluctuate with exchange rates. We reserve the right to change pricing at any time without prior notice. Price changes will not affect orders already confirmed.

5. Orders and Payment

By placing an order you confirm that:

  • You are at least 18 years of age
  • The payment information you provide is accurate and belongs to you
  • You are authorized to use the payment method provided

We accept payment via Visa/Master and PayPal. All transactions are processed securely. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud.

6. Shipping and Delivery

  • Orders are processed within 2-3 business days
  • Delivery times vary by location and shipping method selected
  • We are not responsible for delays caused by customs, courier services, or circumstances beyond our control
  • Risk of loss passes to the customer upon delivery to the shipping carrier

For full shipping details please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Refund and Returns Policy available on our website.

8. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Teyara and is protected by applicable intellectual property laws. You may not use, copy, or reproduce any content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, SVL Superpack Pvt Ltd (trading as Teyara) shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our website or products
  • Loss of data, revenue, or profits
  • Damages resulting from delays in shipping or delivery
  • Allergic reactions to products — customers are responsible for reading ingredient lists before purchasing

Our total liability to you shall not exceed the amount paid for the specific order in question.

10. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka and shall be brought against SVL Superpack Pvt Ltd.

11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

SVL Superpack Pvt Ltd (trading as Teyara) No:26, Nagalagam Street, Colombo 14, Sri Lanka Email: hello@teyaratea.com Phone: 123 456 7890