Privacy Policy

Last Updated: June 2026

At Teyara, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from teyaratea.com. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information When you place an order or create an account, we collect your name, billing and shipping address, email address, and phone number.

Payment Information Payments are processed securely through PayPal and Visa. We do not store your full card details on our servers. All payment data is handled by our payment processors in accordance with PCI-DSS standards.

Device & Usage Information We automatically collect information such as your IP address, browser type, device type, time zone, pages visited, and how you interact with our website.

Communications If you contact us via email or social media, we retain those communications to respond to your inquiries and improve our service.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including sending order confirmations and shipping updates
  • Manage your account and provide customer support
  • Personalize your shopping experience
  • Send promotional emails and updates (only with your consent)
  • Prevent fraud and ensure the security of our website
  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

Service Providers We work with trusted third-party providers including payment processors (PayPal, Visa) and shipping carriers who need access to your information solely to fulfill your order.

Legal Requirements We may disclose your information if required by law, court order, or governmental authority.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to fulfill orders and comply with legal obligations. Order data is retained for a minimum of 5 years for accounting and tax purposes. You may request deletion of your personal data at any time by contacting us.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can control or disable cookies through your browser settings, however some features of the website may not function properly if cookies are disabled.

We use the following types of cookies:

  • Essential cookies — required for the website to function
  • Analytics cookies — help us understand website traffic and usage
  • Preference cookies — remember your settings and preferences

6. International Customers & GDPR

Teyara is based in Sri Lanka and ships internationally including to the European Union, United States, and Australia. If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to object to or restrict processing
  • The right to data portability

To exercise any of these rights, please contact us at hello@teyaratea.com.

7. Data Security

We implement industry-standard security measures including SSL encryption and secure servers to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

SVL Superpack Pvt Ltd (trading as Teyara): No:26, Nagalagam Street, Colombo 14, Sri Lanka Email: hello@teyaratea.com Phone: +94777159430